Learning Resources — Organizational Change

Providing Inclusive Services and Care for LGBT People: A Guide for Health Care Staff

Providing Inclusive Services and Care for LGBT People has been developed to help all members of the health care team provide an inclusive and affirmative environment for all clients, with a focus on lesbian, gay, bisexual, and transgender (LGBT) people.

Creating an inclusive environment in which health care conversations are more comfortable for the patient is an important goal for all health care staff. All patients deserve access to high quality health care; in health care organizations, both front-line staff and clinicians must be prepared to serve people of all races, ethnicities, religions, ages, and backgrounds.

Here’s What You’ll Find Inside:

  • Part 1 provides background information on LGBT people and their health needs.
  • Part 2 provides tips and strategies to improve communication and create a more welcoming environment.
  • Part 3 includes helpful resources, a glossary of terms, and additional information about how to care for LGBT people.

Taking Routine Histories of Sexual Health: A System-Wide Approach for Health Centers

The National Association of Community Health Centers and the National LGBT Health Education Center

To support health centers as they endeavor to better integrate sexual health into patient-centered care, we collaborated with the National Association of Community Health Centers (NACHC) to create Taking Routine Histories of Sexual Health: A System-Wide Approach for Health Centers (Toolkit).

For patients and the health centers that serve them, sexual health care and prevention interventions mean routine screening of physical, behavioral, and social health factors and subsequent care management and coordination with public health through strong partnerships.  Skilled at patient engagement and proactive planned care, health centers can integrate a routine sexual health history as part of the overall health assessment, as well as routine screenings for HIV and hepatitis C based on the most current CDC recommendations. 

Las necesidades de las personas LGBT en los Centros de Salud Lo que la Junta Directiva necesita saber

The National Association of Community Health Centers and the National LGBT Health Education Center

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Do Ask, Do Tell Series: Youth Poster

This poster was developed as a companion to the Do Ask, Do Tell: Talking to your health care provider about being LGBTQ brochure for youth and adolescents. The poster can be displayed in exam rooms, waiting areas, and other areas of health centers and healthcare organizations to let patients know that the organization provides a welcoming, inclusive environment of care. There is space on the poster to add your organization's logo.

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Do Ask, Do Tell Series: Poster

This poster was developed as a companion to the Do Ask, Do Tell: Talking to your health care provider about being LGBT brochure. The poster can be displayed in exam rooms, waiting areas, and other areas of health centers and healthcare organizations to let patients know that the organization provides a welcoming, inclusive environment of care. There is space on the poster to add your organization's logo.

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Do Ask, Do Tell: Talking to your provider about being LGBT

Lesbian, Gay, Bisexual and Transgender (LGBT) people routinely face stigma and barriers to health care. Do Ask, Do Tell: Talking to your health care provider about being LGBT was developed to empower LGBT patients to "come out" to health care providers.  Being open and honest about sexuality and gender identity is important for improving individual health and allowing providers to deliver culturally responsive, cost-effective, patient-centered care.  There is space on the brochure to add your organization's logo.

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Addressing the Needs of LGBT People in Community Health Centers: What the Governing Board Needs to Know

This two-page brochure offers a brief overview of LGBT people and their health needs written specifically for governing board members of community health centers. Action steps for change are also included.

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Emergency Preparedness and Lesbian, Gay, Bisexual & Transgender (LGBT) People: What Health Centers Need to Know

Health centers often serve as a key resource during a natural disaster or other public health emergency. Before an emergency strikes, it is important for health centers to consider the unique needs and circumstances of vulnerable populations, including LGBT individuals and families in the community.

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