Frequently Asked Questions
I have an account from before December 4, 2019 and I can’t log in
On December 4, 2019 we changed the way user accounts are stored on the site. If you had an account before this date, you will need to follow the steps in the Password Reset process using the email address you first signed up for the site with.
I can’t remember my password
Click here to request a password reset
I can’t remember my username
If you remember the email address you signed up for the site with, you don’t need to know your user name, just use your email address at the login prompt.
How many credits are available?
The American Academy of Family Physicians (AAFP) provides 1.0 CME hours for 1 hour of learning. Most courses on our website are 1.0 CME.
Will another board accept these credits?
Many organizations accept AAFP credit. Find out more information here.
How can I make sure I receive CME credit?
In order for individuals to receive CME credit, you must be registered as a user on our website and complete the evaluation of the course while logged into your user account. This may be done after watching the presentation as a group or individually.
What is the HEI?
HEI is the Health Equality Index, an LGBTQ benchmarking tool that evaluates healthcare facilities’ policies and practices related to the equity and inclusion of their LGBTQ patients, visitors and employees.
How can I get my organization to participate in the HEI?
You can learn more at the Human Rights Campaign HEI website.
What if my organization doesn’t participate in the HEI?
You may still sign up as an individual and receive CME credits. Sign up here.
Using these resources
Can I share the materials you have available on the website?
You are welcome to use these materials, while maintaining our branding, for your organizations training needs. Please feel free to use slides, and print publications either in house, or through a third-party printer.
Can I upload these materials to my organizations learning management system?
No, due to funding restrictions, we are not able to allow organizations to upload our content into their own learning management system.
Accessing affirming care
Can you provide a suggestion or referral for an LGBTQIA+ affirming provider near me?
At this time we focus our work on providing education on quality care for the LGBTQIA+ community to medical providers. We do not offer clinical care or referrals. If you are in the Boston area, you can read about services provided at Fenway Health here.
Where can I find answers regarding specific clinical care for transgender patients?
We suggest visiting TransLine for clinical questions on trans health care.
Contributing resources to the website
Can I send you a resource to add to your website?
At this time, we are not adding external resources to our website.