Learning Resources — Organizational Change

Ten Strategies for Creating Inclusive Health Care Environments for LGBTQIA+ People (2021)

Creating welcoming, inclusive, and affirming health care environments is critical for increasing access to care for LGBTQIA+ people. This guide presents ten strategies every health care organization can do to become more affirming and welcoming for LGBTQIA+ patients and staff and sets a foundation for comprehensive organizational change.

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Engaging Leadership and Organizational Change

This is a discussion based session from the 2020 Advancing Excellence in Transgender Health conference, designed to encourage attendees to take knowledge gained from the conference and prepare to apply this to their own care settings. Fenway Health will be used as a case study for discussion, and attendees are welcome to bring their own initiatives to workshop.

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Adressing Implicit and Unconcious Bias

In this talk from the 2020 Advancing Excellence in Transgender Health conference, Cei Lambert focuses particularly on provider bias and power dynamics and how bias shows up for transgender and gender-diverse clients.

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Social Determinants of Health for LGBTQIA+ People – Part 2

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In this second installment focused on social determinants of health for LGBTQIA+ people, Adrianna Boulin, the Community Outreach & Engagement Manager for Fenway Health discusses how community-based resources can help to mitigate the effects of stigma and marginalization for sexual and gender minority people. This webinar compliments Part 1 by providing actionable solutions to many of the inequities faced by LGBTQIA+ people.

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Social Determinants of Health for LGBTQIA+ People – Part 1

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In this webinar Sean Cahill, PhD, the Director of Health Policy and Research at The Fenway Institute discusses social determinants of health for sexual and gender minorities. This session addresses current stressors and solutions to health inequities for LGBTQIA+ people, including the implications of COVID-19 for the community.

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Caring for Intersex Patients at Health Centers

In this webinar we will define what it means to be intersex, address common misconceptions about intersex experience, discuss specific challenges faced by the intersex communities in accessing high-quality care, and outline best practices for how providers at health centers can effectively serve intersex patients. 

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Affirmative Services for Transgender and Gender Diverse People – Best Practices for Frontline Health Care Staff

This publication provides best practices and guidance for frontline healthcare staff on how to best serve transgender and gender diverse patients. Topics covered include gender affirming language, asking about sexual orientation and gender identity data, asking for name and pronouns used, and more. The publication features a quick-reference sheet that can be removed and posted in a workspace.

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Recruiting, Training, and Retaining LGBTQ-Proficient Clinical Providers: A Workforce Development Toolkit

As lesbian, gay, bisexual, transgender, and queer (LGBTQ) people increasingly access care at health centers, the clinical workforce needs to be prepared to meet the unique health needs of LGBTQ patients. Finding LGBTQ-proficient providers, however, can present a challenge, especially outside major metropolitan areas.

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Promoting Health Equity for LGBTQ New Yorkers

Dr. Demetre Daskalakis discusses the difference between equality and equity in health systems, and the importance of health equity for the LGBTQ community. Dr. Daskalakis describes how sexual orientation and gender identity are social determinants of health for people who hold those identities, and provides a framework for thinking about how these determinants can be counteracted in the clinic setting.

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