Learning Resources — Organizational Change

Organizational and Human Resources Policies for an LGBTQIA+ Workforce

This training is aimed at increasing the ability of health centers to improve recruitment, hiring and retention of LGBTQIA+ staff and providers. Participants will learn about the integration of staff into professional and clinical teams, the development of affirming and inclusive HR forms, practices and policies, and the importance of an affirming work culture in the retention of an LGBTQIA+ workforce.

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Foundations of LGBTQIA+ Health, Part 2: For Clinicians

This module builds off the Foundations of LGBTQIA+ Health Part 1 by offering specific information for clinicians, including: effective communication with LGBTQIA+ patients, asking about sexual orientation and gender identity, and addressing health disparities through clinical care.

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Foundations of LGBTQIA+ Health, Part 2: For Non-Clinical Staff

This module builds upon Foundations of LGBTQIA+ Health, Part 1 by offering specific information for non-clinical staff, including: effective communication with LGBTQIA+ patients and collecting sexual orientation and gender identity data.

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Foundations of LGBTQIA+ Health, Part 2: For Administrators

This module builds upon Foundations of LGBTQIA+ Health, Part 1 by offering specific information for health care administrators, including: strategies for making health care settings more welcoming for LGBTQIA+ people, and collecting sexual orientation and gender identity data.

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Foundations of LGBTQIA+ Health, Part 1

This module provides an overview of LGBTQIA+ health terms, concepts, and disparities. We recommend that all learners start here. 

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Ten Strategies for Creating Inclusive Health Care Environments for LGBTQIA+ People (2021)

Creating welcoming, inclusive, and affirming health care environments is critical for increasing access to care for LGBTQIA+ people. This guide presents ten strategies every health care organization can do to become more affirming and welcoming for LGBTQIA+ patients and staff and sets a foundation for comprehensive organizational change.

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Engaging Leadership and Organizational Change

This is a discussion based session from the 2020 Advancing Excellence in Transgender Health conference, designed to encourage attendees to take knowledge gained from the conference and prepare to apply this to their own care settings. Fenway Health will be used as a case study for discussion, and attendees are welcome to bring their own initiatives to workshop.

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Addressing Implicit and Unconscious Bias

In this talk from the 2020 Advancing Excellence in Transgender Health conference, Cei Lambert focuses particularly on provider bias and power dynamics and how bias shows up for transgender and gender-diverse clients.

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Social Determinants of Health for LGBTQIA+ People – Part 2

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In this second installment focused on social determinants of health for LGBTQIA+ people, Adrianna Boulin, the Community Outreach & Engagement Manager for Fenway Health discusses how community-based resources can help to mitigate the effects of stigma and marginalization for sexual and gender minority people. This webinar compliments Part 1 by providing actionable solutions to many of the inequities faced by LGBTQIA+ people.

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