Learning Resources — Webinars in Organizational Change

Patient-driven Progress: Using Feedback to Drive Health Center Improvement

This webinar will highlight best practices, real-world examples, and practical tools for integrating patient voices into quality improvement and organizational change for health centers.

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Digital Innovations to Improve Access to Care for LGBTQIA+ People

Presented by Chris Grasso and Milo Dorfman, this webinar will train health centers on new digital health care technologies that hold promise for engaging LGBTQIA+ people into primary care and behavioral health care. Topics include innovations in telehealth, artificial intelligence, smartphone apps, and remote patient monitoring. Participants will learn about the pros and cons of these new devices and technologies.

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Low Threshold Substance Use Support for LGBTQIA+ Communities

In collaboration with the National Health Care for the Homeless Council, this webinar will discuss innovative low-barrier, patient-centered models of SUD treatment that can be integrated into health centers, and can effectively engage LGBTQIA+ communities and people experiencing homelessness. Approaches will include same-day and home induction of medications for opioid use disorder, long-acting injectables, and harm reduction principles.

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Addressing the Impact of Climate Change on LGBTQIA+ Patients at Health Centers

Presented by Leo Goldsmith and Dr. Bhar Chekuri, this webinar will familiarize health centers on the impact of climate change on LGBTQIA+ communities, and will introduce strategies for ensuring an equitable and culturally affirming response to climate change and its health impacts.

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Optimizing Physical Safety and Cyber Security for Health Centers Offering Gender-Affirming Care

Presented by Dr. Alex Keuroghlian, Dr. Chris Roby, and Bonnie Michelman, this webinar will focus on the current risks to those providing gender-affirming care and provide strategies for safeguarding facilities and employees from threats, violence, and unsafe behavior.

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Telehealth for LGBTQIA+ Patients

In this webinar, Emily Phillips will discuss best practices in telehealth for LGBTQIA+ patients including information on expansion, implementation and quality improvement.

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Engaging Health Centers in the Human Rights Campaign’s Healthcare Equality Index to Advance LGBTQIA+ Equity

Health centers strive to create an environment where all patients, visitors, and employees feel safe, affirmed, and respected. How do you know if your health center is truly meeting those needs? One way is to participate in the upcoming Healthcare Equality Index (HEI) survey from the Human Rights Campaign (HRC). This biennial survey evaluates and scores healthcare facilities on detailed criteria under four central pillars:

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Affirming Telehealth Practices for LGBTQIA+ Communities

Join us for this one-hour session to explore promising telehealth practices to serve LGBTQIA+ communities and mitigate stigma and barriers to healthcare. This session will give a comprehensive overview of tools, resources, and best practices to help you build or expand your telehealth programming to improve the health and wellbeing of LGBTQIA+ patients. This session will be led by Emily Phillips, Telehealth Project Manager.

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Training Skills Overview (AESGM 2023)

In this presentation from the March 2023 Advancing Excellence in Sexual and Gender Minority Health Education conference, Dr. Camila Mateo discusses skills for training colleagues and other adult learners in SGM health equity, with a focus on the how.

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SGM Health Education Champions Panel (AESGM 2023)

In this panel from the March 2023 Advancing Excellence in Sexual and Gender Minority Health Education conference, Dr. Lakesha Williams moderates a panel of Health Education Champions.

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