The National LGBTQIA+Health Education Center provides individualized technical assistance (TA) to health care organizations ready to take LGBTQIA+ health to the next level. Our TA focuses on helping organizations assess their readiness for change, train their staff in core LGBTQIA+ concepts, and operationalize strategies for creating welcoming and inclusive environments for their LGBTQIA+ patients.
The National LGBTQIA+ Health Education Center provides Technical Assistance (TA) to Federally Qualified Health Centers (FQHCs) and FQHC look-alikes for free, and also to non-FQHC organizations through our fee-for-service program.
Using an internal and worldwide network of specialists, we develop Technical Assistance programs for clients addressing a variety of topics affecting the LGBTQIA+ population in healthcare.
Our provision of Technical Assistance takes many forms and can include in-person training sessions, online learning collaboratives, deployment of specialists to assess health center protocols, and more. We also provide numerous resources for our Technical Assistance clients including strategies for collecting and managing sexual orientation and gender identity data, reworking physical health center spaces to be LGBTQIA+ inclusive, and collaborating to create all-staff trainings on inclusive and responsive care for LGBTQIA+ communities.
For more information on receiving technical assistance, please fill out the form below.
We recommend a three-phase approach, but we can adapt the approach to meet your needs.
Phase 1: Readiness Assessments
In this phase, we create a solid starting ground and create “buy-in” with staff and leadership. We use two assessment tools: one for all staff and one for leadership. These tools together assess staff’s knowledge, attitudes, and preparedness to care for LGBTQIA+ patients, as well as the environment of care for LGBTQIA+ patients. Working with each organization, we also can review key documents and policies to ensure greater inclusion of LGBTQIA+ patients and their families. After collecting the results, we provide a presentation of key results and make recommendations for next steps.
Below are sample questions from the all staff assessment, along with the average results among all the health centers that we have worked with.
What staff are saying in the assessment:
“Thanks for doing this project. We need more training in this issue and more resources.”
“A patient being LGBT has not come up at all in the care that I provide, but I imagine it could.”
“I believe that any training in regards to LGBT is useful as we have more clients identifying themselves as LGBT and being able to provide inclusive services and a safe space is crucial for their well being.”
“I believe that all staff would benefit from information and trainings on LGBT. I appreciate the work you do and the survey. Thank you.”
Phase 2: Education
In this phase, we provide access to staff training based on the needs identified in the assessment phase. Training may be distributed through various methods, including in-person staff training, a train-the-trainer model, or guided access to our print and web-based materials. Our materials, trainings, and consultation are derived from evidence-based best practices and principles of adult learning.
Phase 3: Follow-Up Support
Follow-up support from our national network will help you maintain momentum and optimize your approach to organizational change. Our program staff will provide online connections to peers and experts across the country and will moderate group discussions of key areas of common work.
Requesting Training/Technical Assistance
If you are interested in requesting training or technical assistance, please complete the form below.